Elit88 Privacy Policy

This Privacy Policy ("Policy") is published by Elit88 ("we", "us", "our", "the Platform") and applies to all personal data collected through the website located at https://elit88.cam, including any related services, tools, promotions, and communications associated with the Elit88 brand.

Elit88 operates primarily as an online casino and sports betting platform serving players in Malaysia and other permitted jurisdictions. We are committed to handling your personal data responsibly, transparently, and in accordance with applicable data protection laws and internationally recognised privacy standards.

By registering an account with Elit88, depositing funds, accessing any game or feature on our platform, or otherwise providing us with personal information, you confirm that you have read and understood this Privacy Policy and consent to the data practices described herein. If you do not agree with this Policy, you must not use the Elit88 platform.

For the purposes of this Privacy Policy, the following definitions apply:

• "Personal Data" means any information that relates to an identified or identifiable natural person, including name, identification number, contact details, financial information, location data, and online identifiers.
• "Processing" means any operation performed on personal data, including collection, recording, storage, use, disclosure, and deletion.
• "Data Controller" refers to Elit88, which determines the purposes and means of processing personal data collected through the platform.
• "Data Processor" refers to any third-party organisation that processes personal data on behalf of Elit88 and under its instructions, including payment processors and identity verification service providers.
• "Consent" means a freely given, specific, informed, and unambiguous indication of your agreement to the processing of your personal data.
• "Legitimate Interest" refers to processing activities that Elit88 undertakes on the basis of a genuine, proportionate business need that does not override your rights and interests.

Elit88 collects the following categories of personal data, depending on how you interact with our platform:

Elit88 collects personal data through the following means:

• Direct Submission: Data you provide when registering an account, completing your profile, submitting KYC documents, making deposits or withdrawals, or contacting our support team.
• Automated Collection: Technical and usage data collected automatically when you access the Elit88 platform, through cookies, web beacons, log files, and similar tracking technologies. See Clause 8 for details.
• Third-Party Sources: Identity verification data from licensed KYC service providers; fraud risk signals from our payment processing partners; and publicly available information used for AML due diligence purposes.
• Transaction Records: Financial data generated through the processing of your deposits and withdrawals via payment partners such as DuitNow, FPX, and affiliated banking institutions.

Elit88 processes your personal data on one or more of the following legal bases, depending on the specific processing activity:

• Contractual Necessity: Processing required to fulfil our obligations under the Terms & Conditions you agreed to when registering your account — including account management, payment processing, and game access.
• Legal Obligation: Processing required to comply with applicable legal and regulatory requirements, including anti-money laundering (AML) obligations, KYC verification duties, and responsible gambling obligations.
• Legitimate Interest: Processing necessary for our genuine business interests where these are not overridden by your rights — including fraud prevention, platform security, abuse detection, and service improvement.
• Consent: Where we process data on the basis of your consent, such as for certain marketing communications, you may withdraw your consent at any time by contacting our support team or adjusting your account preferences.

Elit88 uses your personal data for the following purposes:

• Account Administration: Creating and managing your Elit88 account, including processing registrations, account updates, and voluntary account closures.
• Identity Verification: Conducting KYC checks to verify your age, identity, and residential address as required by our regulatory framework.
• Payment Processing: Processing deposits and withdrawals via your selected payment method (DuitNow, FPX, Maybank, CIMB, Public Bank, Hong Leong, Touch 'n Go eWallet, Boost, GrabPay, or cryptocurrency), and reconciling transaction records in MYR.
• Regulatory Compliance: Meeting our obligations under applicable AML, responsible gambling, and licensing regulations, including maintaining mandatory transaction records and reporting to regulatory authorities where required by law.
• Fraud Prevention & Security: Detecting and preventing fraudulent activity, money laundering, multi-accounting, unauthorised account access, and other prohibited conduct as defined in our Terms & Conditions.
• Responsible Gambling: Monitoring gameplay patterns to identify indicators of problem gambling; enforcing self-exclusion requests and deposit limits; and facilitating referrals to responsible gambling support services where appropriate.
• Customer Support: Responding to your queries, resolving disputes, and providing assistance through our 24/7 live chat and email support channels.
• Platform Improvement: Analysing aggregated usage data to improve platform performance, user experience, game selection, and payment method availability.
• Communications: Sending you service-related notifications including transaction confirmations, account alerts, and updates to our policies. Marketing communications are only sent where you have provided your consent.

Elit88 does not sell, rent, or trade your personal data. We share personal data only in the limited circumstances described below, and only to the extent necessary for the stated purpose:

• Payment Processors: Financial data is shared with our banking and e-wallet partners (including DuitNow, FPX providers, and local Malaysian banks) solely to process your transactions. These partners are bound by their own data protection obligations.
• Identity Verification Providers: KYC documents and identity data may be shared with licensed third-party verification service providers to conduct mandatory identity checks on our behalf.
• Game Studios: Aggregated, non-identifiable gameplay data may be shared with our licensed game studio partners for the purpose of game performance monitoring and technical support. No personally identifiable information is shared with studios.
• Regulatory & Legal Authorities: We may disclose personal data to competent authorities — including financial regulators, law enforcement, and courts — where we are legally required or permitted to do so under applicable law.
• Fraud Prevention Networks: In cases of confirmed or strongly suspected fraud, financial crime, or abuse, we may share relevant information with shared-risk databases or law enforcement bodies to protect the integrity of the platform and its players.
• Corporate Transactions: In the event of a merger, acquisition, or sale of business assets, your personal data may be transferred to the acquiring entity, subject to equivalent privacy protections.

Elit88 uses cookies and similar tracking technologies to operate certain essential platform functions, understand how players interact with our site, and detect fraudulent or abusive activity. Cookies are small text files stored on your device when you visit our platform.

We use the following categories of cookies:

• Strictly Necessary Cookies: Essential for the operation of the platform, including session management, login authentication, and security functions. These cannot be disabled.
• Functional Cookies: Remember your preferences and settings (such as language, currency display in MYR, and game lobby layout) to provide a more personalised experience.
• Analytical Cookies: Collect anonymised data about how players use the platform — which pages are visited, how long sessions last, and which features are most used — to help us improve the platform over time.
• Security Cookies: Used to detect and prevent fraudulent login attempts, bot activity, and other security threats. These are necessary for the safety of all players on the platform.

You may configure your browser settings to block or delete cookies. Please note that disabling certain cookies may affect the functionality of the Elit88 platform, including your ability to log in and access games.

Elit88 retains your personal data for as long as is necessary to fulfil the purposes described in this Policy, and for as long as required by applicable legal and regulatory obligations. The following general retention periods apply:

• Account Data: Retained for the duration of your account's active status, plus a minimum of five (5) years following account closure, in compliance with AML and gaming regulatory record-keeping requirements.
• Transaction Records: Financial transaction records are retained for a minimum of seven (7) years from the date of the transaction, as required by applicable financial regulations.
• KYC Documents: Identity verification documents are retained for a minimum of five (5) years following account closure or the completion of the relevant compliance process.
• Support Communications: Live chat transcripts and email correspondence are retained for up to three (3) years from the date of the interaction for dispute resolution and quality assurance purposes.
• Technical & Usage Data: Log data and usage analytics are retained for up to two (2) years, after which they are anonymised or deleted.

Upon expiry of the applicable retention period, personal data is securely deleted or permanently anonymised in accordance with our internal data destruction procedures.

Elit88 implements a comprehensive suite of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the Elit88 platform.
• Encrypted storage of sensitive account credentials and financial data at rest within our secure server environment.
• Role-based access controls that restrict access to personal data to authorised Elit88 personnel on a strict need-to-know basis.
• Continuous monitoring of platform activity for indicators of unauthorised access, data exfiltration, or security breaches.
• Regular internal security reviews and third-party penetration testing to identify and address potential vulnerabilities.
• Secure disposal procedures for physical documents and digital records containing personal data upon expiry of the applicable retention period.

Subject to applicable law and certain exceptions, you hold the following rights in relation to your personal data held by Elit88. To exercise any of these rights, please contact our support team at [email protected]. We aim to respond to all data rights requests within 30 calendar days.

The Elit88 platform is strictly restricted to individuals who are aged 21 years or above. We do not knowingly collect, process, or retain personal data from individuals under the age of 21. If we become aware that personal data has been submitted by or on behalf of a person under 21, we will take immediate steps to suspend the associated account, delete the data, and refund any deposited funds to the payment source.

If you are a parent or guardian and believe that your child may have registered an account with Elit88, please contact us immediately at [email protected] and we will act on your notification without delay.

Where it is necessary to transfer your personal data to a third-party service provider or partner located outside of Malaysia — for example, in connection with identity verification, payment processing, or game platform infrastructure — Elit88 takes appropriate measures to ensure that such transfers are conducted lawfully and that your data receives an adequate level of protection.

Such measures may include ensuring that recipients are located in jurisdictions recognised as providing adequate data protection standards, or implementing contractual data transfer mechanisms that impose equivalent obligations on the receiving party.

Elit88 reserves the right to update or revise this Privacy Policy at any time. Where material changes are made to this Policy, we will take reasonable steps to notify you — which may include a platform notice, an email to your registered address, or a notification within your account dashboard.

The most current version of this Privacy Policy will always be accessible at https://elit88.cam/privacy-policy. The "Last Updated" date at the top of this page reflects the date of the most recent revision. Your continued use of the Elit88 platform following publication of a revised Policy constitutes your acceptance of the changes.

If you have any questions, concerns, or requests relating to this Privacy Policy, or if you wish to exercise any of your data rights, please contact the Elit88 Data Support team through the following channels:

• Email: [email protected] — Please include "Privacy Request" in the subject line for data rights enquiries. This is a plain text address and is not a clickable link.
• Live Chat: Available 24 hours a day, 7 days a week, directly from your Elit88 account dashboard. Our support team in Kuala Lumpur will be happy to assist.
• Response Time: We aim to acknowledge all privacy-related requests within 5 business days and to provide a substantive response within 30 calendar days of receipt.